Booking Information

Box Office Sales

Opening Hours
Monday – Friday: 10am-4pm
Saturday: 12pm-4pm
Closed: Sundays and Bank Holidays

The Box Office is open from 6pm on performance nights.

Tickets may be purchased in-person or by telephone (01865 319450) during our opening hours. Online booking is available 24/7: CLICK HERE.

We accept all major credit cards, except for American Express.

E-Ticketing System

The North Wall now operates an e-ticketing system. When you book tickets online, you will be sent a link to your tickets in the confirmation email. Download these tickets, save them to your device or print-at-home.

When you arrive at the venue, have them ready to be checked by one of our Front Of House team. If you are unable to save the tickets to your device, or print them, please go to the Box Office who will be able to check you in.

Concessions

Tickets are available for most performances at a concessionary rate for the following patrons: over 60s, under 18s, full-time students (with valid NUS/School ID), unwaged, registered disabled.

Refunds & Exchanges

Unable to come to a performance? Let us know no later than 24 hours before the show starts. If the show has sold out, we will try to sell your ticket on to the waiting list and refund you.

If we are unable to re-sell your ticket, we will offer to exchange your ticket for an upcoming performance, or issue a credit voucher.

If you are displaying Covid symptoms, please contact the box office at the earliest opportunity on 01865 319450.

Reservations

Tickets can be reserved up to 48 hours before a performance. The North Wall box office will hold reservations for 48 hours, and if not paid for within that time, the tickets will be released back on sale.

Group Bookings

One ticket is free with every ten purchased.

School Group Bookings

An allocation of 30 tickets at £7.50 per ticket (with every 11th ticket free for accompanying teachers/chaperones) is available to schools for selected performances.

Latecomers Policy

Customers are advised that latecomers are admitted at the discretion of the visiting company and of the Front Of House Manager. If a production company has a policy of not admitting latecomers into the auditorium, The North Wall will advise customers at point of sale or at the earliest possible opportunity by email.

Children

Babes-in-arms (children aged 2 years old or under) are welcome at family theatre performances. Please contact the box office on 01865 319450 if you would like to bring anyone under the age of two so that we can set aside a free ticket for them. Children aged 2-17 years old require their own ticket, which will be at full price, unless a children’s concession is available at the time of booking.

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