COVID-19 Safety

The North Wall team are working hard to ensure the safety of all audience members and artists who visit the venue. We’re implementing new safety procedures, including:

  • Enhanced cleaning measures
  • Limiting capacity in the gallery and theatre
  • A one-way system and social-distancing markers in the gallery & foyer space
  • Hand sanitiser dispensers installed throughout the building
  • Temperature checks on arrival for audiences watching a show
  • Face coverings for members of staff
  • We’re currently only accepting contactless payments for any bar, box office or gallery purchases.
  • E-tickets for ticketed events – please download these to your device or print at home and have them ready for scanning when you arrive.

We’re also asking visitors to stick to these simple safety guidelines:

  • Face coverings – please wear a face covering when visiting The North Wall, unless you are medically exempt. If you are exempted from wearing a face covering, you may wish to display an exemption card or badge, or download one to your mobile device.
    Children aged under 11 are not required to wear a face covering.
  • Hand sanitising – please sanitise your hands when you arrive at the venue.
  • Social distancing – please observe a 2m social distance in the gallery and foyer spaces. In the theatre, please remain in your allocated seat.
  • NHS Test and Trace – whilst you do not need to book a ticket to see an exhibition, we will ask all gallery visitors for their name and a contact number on arrival, to comply with government guidelines. We’ll store this securely and delete it after 21 days. If you have bought a ticket to see a show, we will already have your details on record so will not ask for them again.
  • Feeling unwell – if you or a member of your household is showing symptoms before the show, please stay home and rest, and follow NHS guidance about self-isolating. Contact the box office before the show to let us know and we will issue a full refund or credit voucher. If you become unwell during your visit, please make a member of our Front of House team aware.

A full risk assessment is available on request – please email for more details. We’ll continue to review our procedures in accordance with government and local guidelines for venues, so please check this page for the latest information before your visit.

Updated: 4 September 2020

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