COVID-19 Safety

The North Wall is a COVID-secure venue, following safety guidelines as advised by the government and in line with the recommendations of the Society Of London Theatre (SOLT) and UK Theatre. The North Wall is accredited We’re Good To Go by Visit Britain and Visit England.

FROM MONDAY 19 JULY UNTIL TUESDAY 31 AUGUST 2021:

In order to ensure maximum protection for audiences, staff and volunteers, and given the high number of cases in Oxford at present, it has been decided that current COVID safety measures will remain unchanged in The North Wall despite the government’s guidelines changing on Monday 19 July. Social distancing and limited seating capacity for performances / events will continue to remain in place. All visitors and audience members are required to wear face coverings.

Safety measures include:

• Enhanced cleaning measures.
Limited capacity in the gallery and theatre.
• Events in the theatre and gallery continue to be socially distanced.
• A one-way system and social-distancing markers clearly signposted in the gallery and foyer space.
• Hand sanitiser dispensers installed throughout the building.
• Audiences to have staggered arrival times/timed entrances.
Temperature checks on arrival for audiences watching a show.
• Perspex barriers to be used at the box office and bar.
Contactless card payments for any box office, bar or gallery purchases.
E-tickets for ticketed events: please download these to your device or print-at-home and have them ready for scanning when you arrive.
Drinks pre-ordering: drinks are available to purchase at the same time you book your tickets and are available to collect when you arrive. Please note: it is not currently possible to buy drinks directly from the bar.
• Audiences recommended to bring minimal possessions.
• Restricted activities post-show.
Face coverings for members of staff and volunteers.
Ventilation: the building ventilation system circulates 100% fresh air.

We are also asking visitors to stick to these simple safety guidelines:

Face coverings: please wear a face covering throughout your visit, including when you are seated to watch a performance. Masks may be removed in the auditorium if you are consuming food or drinks. If you are exempted from wearing a face covering, you may wish to display an exemption card or badge or download one to your mobile device. Children aged under 11 are not required to wear a face covering.
Hand sanitising: please sanitise your hands when you arrive at the venue.
Social distancing: please observe a 1m+ social distance in the gallery and foyer spaces. In the theatre, please remain in your allocated seat.
Booking tickets: we welcome visitors booking in a group if they are from the same household or support bubble.
NHS Test & Trace: all visitors are recommended to give their contact name and telephone number for Test & Trace purposes. We store this securely and delete it after 21 days. If you have booked a ticket to see a show or exhibition, we already have your details on record so will not ask for them again. Our Test & Trace QR code is on display at the entrance if you wish to check-in using the app.
Feeling unwell: if you or a member of your household show symptoms before the show, or have received a positive COVID test, please don’t attend, stay home and rest, and follow NHS guidance about self-isolating. Contact the box office before the show to let us know and we will issue a full refund or credit voucher. If you become unwell during your visit, please make a member of our Front Of House team aware.
• If you need to cancel your visit due to self-quarantine, contact the box office before the show to let us know and we will issue a full refund or credit voucher.

Visiting The Theatre

A full risk assessment is available on request: please email contact@thenorthwall.com for more details. We continue to review our procedures in accordance with government, local and sector guidelines for venues, so please check this page for the latest information before your visit.

FROM WEDNESDAY 01 SEPTEMBER 2021 ONWARDS:

The safety and confidence of audiences remains paramount into the new Autumn season (September onwards). Despite some key measures such as social distancing being relaxed and a return to normal seating and full capacity, The North Wall will still maintain many of the mitigations brought in to limit the spread of COVID, requiring all visitors and audience members to wear face coverings, as advised by the government (for indoor spaces) and in line with Society Of London Theatre (SOLT) and UK Theatre recommendations. These measures will be reviewed regularly.

Changes to safety measures:

Full capacity in the gallery and theatre. Numbers in public areas to be relaxed. Shows to return to normal seating.
No social distancing to be observed in the gallery and theatre.
No staggered arrival times/audience timed entrances.
No compulsory temperature checks on arrival for audiences watching a show.
• Drinks pre-ordering advised but it will be possible to buy drinks directly from the bar.
Group booking reintroduced: restrictions on booking party size and stipulations around households and bubbles to be removed.

Safety measures to remain:

• Enhanced cleaning measures.
• Modified routes around the building to avoid overcrowding.
• Hand sanitiser dispensers installed throughout the building.
• Perspex barriers to be used at the box office and bar.
Contactless card payments encouraged for any box office, bar or gallery purchases.
E-tickets for ticketed events: please download these to your device or print-at-home and have them ready for scanning when you arrive.
Drinks pre-ordering: drinks are available to purchase at the same time you book your tickets and will be available to collect when you arrive. A pre-ordering system for interval drinks will be provided.
• Audiences recommended to bring minimal possessions.
• Restricted activities post-show.
Face coverings for members of staff and volunteers.
Ventilation: the building ventilation system circulates 100% fresh air.

We are also asking visitors to stick to these simple safety guidelines:

Face coverings: please wear a face covering throughout your visit, including when you are seated to watch a performance. Masks may be removed in the auditorium if you are consuming food or drinks. If you are exempted from wearing a face covering, you may wish to display an exemption card or badge or download one to your mobile device. Children aged under 11 are not required to wear a face covering.
Hand sanitising: please sanitise your hands when you arrive at the venue.
• NHS Test & Trace: all visitors are recommended to give their contact name and telephone number for Test & Trace purposes. We store this securely and delete it after 21 days. If you have booked a ticket to see a show or exhibition, we already have your details on record so will not ask for them again. Our Test & Trace QR code is on display at the entrance if you wish to check-in using the app.
Feeling unwell: if you or a member of your household show symptoms before the show, or have received a positive COVID test, please don’t attend, stay home and rest, and follow NHS guidance about self-isolating. Contact the box office before the show to let us know and we will issue a full refund or credit voucher. If you become unwell during your visit, please make a member of our Front Of House team aware.
• If you need to cancel your visit due to self-quarantine, contact the box office before the show to let us know and we will issue a full refund or credit voucher.

Visiting The Theatre

A full risk assessment is available on request: please email contact@thenorthwall.com for more details. We continue to review our procedures in accordance with government, local and sector guidelines for venues, so please check this page for the latest information before your visit.

 

 

 

 

 

 

 

Updated: 19 July 2021

Our Spaces
Our History
Contact us
Receive Our Newsletter

We send emails once a week and promise not to share your details with third parties. Read our policy here.