Terms and Conditions

Box Office Sales & Transaction Fees

Tickets can be booked in person at the theatre, over the telephone, or online. We accept all major credit cards, except for American Express.

When booking by credit or debit card, either over the telephone, online or in person at the box office, a £2 transaction fee is applicable, unless you are booking a single ticket – in which case, the transaction fee is capped at £1.

We made the decision to increase our booking fee from £1 to £2 per transaction on 28th June 2016 to coincide with the installation of a new box office software. The transaction charge exists to support the running costs of The North Wall’s box office: as ticket revenue is divided between many different parties, the transaction fee needs to be separated out.

We will continue to charge a ‘per booking’ charge, not ‘per ticket’, which makes our charges lower than many other theatres. We will continue to tell you about these charges, whether you are booking online, over the phone or at the counter.

Please note: there is no transaction fee for customers who pay for their tickets with cash.

Ticket Exchanges and Refunds

We regret that tickets cannot be refunded or exchanged. We will however accept tickets for resale only after all of the venue’s own tickets for that performance have been sold.

Reservations

Tickets can be reserved up to 48 hours before a performance. The North Wall box office will hold reservations for 48 hours, and if not paid for within that time, will be released back on sale.

Latecomers Policy

Customers are advised that latecomers are admitted at the discretion of the visiting company and of the front of house manager. If a production company has a policy of not admitting latecomers into the auditorium, The North Wall will advise customers at point of sale or at the earliest possible opportunity by email.

Concessions

Tickets are available for most performances at a concessionary rate for the following patrons: over 60s, under 18s, full-time students (with valid NUS/School ID), unwaged, registered disabled.

Children

Babes-in-arms (children under 2 years old) are welcome at family theatre performances. Please contact the box office on 01865 319450 if you would like to bring anyone under the age of two so that we can set aside a free ticket for them. Children aged 2-15 years old require their own ticket, which will be at full price, unless a children’s concession is available at the time of booking. Accompanying adults may be asked to remove any children who are disturbing the performance.

Group Bookings

For certain shows, one free ticket will be offered for every ten tickets booked. All tickets must be booked in one single transaction and paid for in advance. Please contact the box office for further details.

Our Spaces
Our History
Contact us
Receive Our Newsletter

We send emails once a week and promise not to share your details with third parties. Read our policy here.